At work, I have occasionally needed a password reset due to forgetting which program I am currently logged into, or somebody attempting to log in using my computer and not changing the user-name before locking me out due to too many unsuccessful attempts. No problem. We have a handy dandy help desk that we call POC, or “Point of Contact”. I call them up, talk to a polite, nice young man or woman, and within 5 minutes my new temporary password is in my inbox and I can move on with my life.
Unfortunately, I work for a Corporation, and someone decided that a 4 page, 24 question survey about my “experience” was necessary to judge the effectiveness of the service I used. This survey, even if I didn’t read it and selected “Excellent” for every question, takes longer to complete than it did to actually get my password reset. This is not the first time they’ve sent me a survey, either. At the end of the first, I warned them that if they didn’t streamline the process and have a smaller, quicker, more relevant questionnaire, I would make them pay.
They didn’t listen. So here was my response for Survey # 2:
Posted under Manifestoes